Account Manager

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

NOTE: This position does not qualify for visa sponsorship.

What Will You Do?

Under the direction of the Director of Sales Operations & Service, this position is responsible for pre- and post-sales support of key accounts to project completion and provides direction to the Sales Operations Teams (Sales, Service & Warranty, OpEx) based on customer feedback.  This position will coordinate activities with Management, Accounting, Engineering, Supply Chain, Production, Operations Excellence, Shipping, and Service Departments.  This position will include customer visits (at Customer’s Locations and at Zero Zone).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct and coordinate sales strategies, procedures, and pricing strategies to maximize revenue and profits for Zero Zone
• Assist sales correspondents in providing quotes to Customer by coordinating information and sales activities
• Provide direction on products, product lines, features, and options, and direct customer feedback to assist in product development
• Lead and oversee the bid process for Customers as required
• Plans, promotes, and organizes training activities related to continuous improvement of product and installation knowledge with Customer and Customer assigned contractors
• Performs other related work and duties as assigned
• Supports internal accounting and sales team in daily program management activities
• Resolve customer complaints, monitor resolutions, and maintain client relationships
• Work with Internal Teams to determine root cause and corrective actions
• Resolve internal bottlenecks and propose improvements
• Participate in conference calls and customer visits
• Document meetings and customer requirements
• Submit progress and status reports
• Track and follow up of projects
• Monitor and report on service issues and resolutions
• Hold quarterly account progress meetings
• Prepare, monitor, and report annual sales forecasts
• Coordinate, plan and execute customer visits
• Assist in training external sales force via webinars and in-person events
• Assist in training & educating internal sales correspondents

REQUIREMENTS FOR EFFECTIVE PERFORMANCE:

• Industry Related Experience preferred
• Bachelor’s degree plus 5+ years’ experience preferred
• Inside Sales or Outside Sales background as part of prior responsibilities preferred
• Strong Customer Service Attitude required
• Computer proficiency – Microsoft Office Suite
• Current valid driver’s license with a safe driving record
• Requires overnight travel approximately 10-15% of the time

SKILLS/ABILITIES/SPECIFICATIONS

• Leadership skills to positively influence and educate others
• Highly resourceful and independent worker who is highly motivated to succeed even when setbacks occur
• Ability to communicate effectively, both verbally and in writing, with a wide variety of company personnel and others at all levels
• Maintain a positive attitude and promote a climate of positive employee relations throughout the organization
• Exceptional organizational skills with focus on attention to detail
• Ability to effectively present information and respond to questions from groups of managers, vendors, customers, and the general public in a customer-oriented manner
• Ability to solve and define problems, collect data, establish facts, and draw valid conclusions in an urgent manner
• Effectively establish and ensure a “team” approach

PHYSICAL & BEHAVIORAL:  Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:

• Regularly required to stand or walk; talk or hear; use hands to finger, handle, or feel objects, tools, or controls; and lift and/or move up to 15 pounds usually from the floor to waist level, up to 20 feet away
• Occasionally is required to reach with hands and arms and stoop, kneel, crouch, or crawl
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Requires the use of safety glasses and steel-toed safety shoes in production areas
• Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relations with customers, clients, co-workers, and supervisors: maintaining a positive work atmosphere