General
How do I contact my regional Zero Zone Sales Representative?
Complete and submit the Contact Sales Rep form.
How does the Zero Zone display case model number system (nomenclature) work?
Download Display Case Model Identification Charts:
CURRENT – Open/Multi-Deck Case Model ID Chart (Nomenclature)
CURRENT – Reach-In Case Model ID Chart (Nomenclature)
LEGACY – Reach-In Case Model ID Chart (Nomenclature)
Where can I find a Product Spec Sheet?
Download Product Spec Sheets from the Technical Resources page.
Where can I find the Zero Zone Case Color Chart?
Download the Zero Zone Case Color Chart
Where can I find the Zero Zone Warranty?
Download the Zero Zone Warranty
Where can I find the Zero Zone Terms of Sale?
Download the Zero Zone Terms of Sale
Where can I find the Credit Application?
Download the Zero Zone Credit Application
How do I make a Request for Quote?
To make a Request for Quote, please complete and submit the Contact Sales Rep form.
Parts
How do I contact the Zero Zone Parts Department?
Submit a Parts Request Form.
For a Display Case & Refrigeration Systems Parts Specialist, call: 262-392-1300 or Toll-Free 800-247-4496
When calling in for parts, what information should I have?
What is the minimum order for parts?
There is a $25 minimum order requirement.
Is there a restocking charge?
Yes, there is a 15% restocking charge.
Do you accept credit cards?
Yes, we accept both Mastercard and Visa.
How do I open an account?
Just fill out a Credit Application and fax it back to us. Please be sure to include your state tax ID Number.
Can I order parts direct or do I need to go through a distributor?
You can order parts direct by COD or credit card.
What is the lead time for parts?
Most orders are shipped the same day or within 24 hours.
How do you ship parts orders?
For smaller orders under 100 lbs, we ship UPS, DHL, or SpeeDee Delivery. Orders can be shipped Ground, Next Day Air, Second Day Air, or Third Day Air. For orders over 100 lbs, we use a truck line.
Service & Tech Support
How do I contact Zero Zone Technical Support?
Submit a Tech Support Request Form.
For Display Case & Refrigeration Systems Tech Support, call: 800-247-4496
Where can I find the Zero Zone Warranty?
Download the Zero Zone Warranty